Return Policy

DEFAULT RULES

 

Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.

 

The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer the return policy mentioned on the product page for any exception to the below table.

 

1. Products are returnable within the specified return / replacement period specified below, except for those products that are explicitly identified as not returnable.

PRODUCT CATEGORY	SUB CATEGORY, IF ANY	RETURN / REPLACEMENT PERIOD
JEWELLERY	Gold, Silver and Diamond Jewellery & Fashion Jewellery	2 days from the date of delivery
FASHION AND LIFESTYLE PRODUCTS	Any apparel, except mentioned below	4 days from the date of delivery
	Accessories, footwear, sunglasses, Scarfs, Bags, Wallets, Mobile Covers, Home Decorative,	4 days from the date of delivery

  

 2. Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:

a) If it is determined that product is damaged while in your possession;

b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);

c) Any product not in its original condition;

d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;

e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;

f) The product is different from what was shipped to you;

g) Product sold as combo/ sets cannot be replaced or returned individually.

h) Product specified as non-returnable in the product details page.

3. Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where respective Seller is unable to process a replacement request for any reason, a refund will be given.

 4. Subject to point 2 and 3 above, refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.

PAYMENT MODE	REFUND MODE
Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS/UPI	Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS
Cash on Delivery	NEFT to Bank account of buyer/UPI
Gift card/ Gift Voucher	Gift card/ Gift Voucher

 

Note : 

In case you have received a product in a physically damaged product or different product than the product ordered (whether returnable or non-returnable, please call us and inform our customer care representative on +91 7303605418 immediately and in any case not later than 2 (TWO) days from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.

FAQs

 

What can I return?

1. You may request return for an item listed as returnable on the product listing page within the stipulated return window.
2. For details refer to our Return Policy

Can I replace an item?

1. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
2. In case the same item is not available in stock, we will initiate refund

How do I return/replace an item?

1. In order to return an order, go to “Account” section on www.ouzel.in , select “Order History”
2. Login using registered mobile (used to place the order) and OTP received
3. Select the order you wish to return/replace

What are the return guidelines?

1. The item you wish to return must be eligible for return;
2. If return is not eligible for reverse pickup, a self-ship option will be given* (customers can claim refund of up to Rs 100 against reverse shipping charges);
3. Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment;
4. For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.

When will I get my refund?

1. Refund is processed once the returned item/s are received by OUZEL.
2. Timeline for refund to be processed is 7-10 business days form the date of receipt of product by Seller.

What are the guidelines to accept shipments?

1. Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
2. In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you refund upon such refused delivery, provided the order is prepaid. 

 

TEAM OUZEL

 M/S NEWCLO FASHION PRIVATE LIMITED